BookerPrivacy Policy
Booker is a d/b/a of Preferred Agent LLC (“Booker,” “we,” “us”). Booker coordinates real estate showings by text message and phone. This policy explains what we collect, how we use it, and the choices you have. It covers our text line (888-509-5432), our phone lines, this website, and the optional Booker dashboard.
What we collect
- Contact details: your mobile number, and your name, brokerage and email address if you give them to us or a listing agent adds them.
- Messages and calls: the texts you send us and our replies. If you call, the call audio and a transcript when the call is recorded. We say at the start of a call when it is recorded.
- Showing details: addresses and units, requested times, party size, approvals, notes such as “shoes off,” and feedback after a showing.
- Consent records: when and how you opted in to texts, and every STOP or START you send.
- Dashboard accounts: the phone number you sign in with, your backup email or phone, and sign-in activity.
- Website use: basic technical data such as browser type and pages viewed, used to keep the site working and to count visits.
We do not ask for or store lockbox or entry codes, Social Security numbers, bank details or payment card numbers.
How we use it
- To schedule, confirm, change and cancel showings, and to ask the right people for approval.
- To send the messages you ask for or expect: confirmations, reminders, stand-downs, approval requests, waitlist updates and account notices such as sign-in codes.
- To answer questions and give support.
- To keep the service secure, prevent misuse, and meet legal obligations.
- To improve Booker, using records stripped of names and numbers where we can.
Booker uses automated systems, including AI models, to read messages and draft replies. The rules about who must approve a showing, notice periods and access are enforced by our software, not decided by an AI model.
Who we share it with
- People in the same showing. For example, the listing agent sees the requesting agent’s name, brokerage and party size, and a seller or tenant sees the time and party size they are asked to approve.
- Service providers who run parts of Booker for us, such as our text and phone carriers, hosting, email delivery and AI model providers. They may use the data only to provide their service to us.
- When the law requires it, or to protect people’s safety or our rights.
- In a business transfer, such as a merger or sale, subject to this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
We do not sell personal information.
Text messages
We text you only after you opt in, for example by texting 888-509-5432 yourself. A listing agent can add your number, but Booker does not text you until you text Booker. Reply STOP at any time to stop all texts, and HELP for help. Message and data rates may apply. See the SMS Terms.
How long we keep it
We keep showing and message records while your account or listing is active and for up to three years after, to resolve disputes and meet legal and brokerage record-keeping duties. Consent and opt-out records are kept as long as the law requires.
Security
We protect data with access controls, encryption in transit, and separation between brokerages’ data. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
Your choices
- Reply STOP to any text to stop messages, or START to resume.
- Ask to see, correct or delete your information by writing to support@booker.party. We may keep records the law requires, such as opt-out records.
Children
Booker is for adults involved in real estate showings. It is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here and update the date above.
Contact
Preferred Agent LLC, d/b/a Booker · Boston, Massachusetts · support@booker.party · Text HELP to 888-509-5432.